ACQUIRE offers a 7 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact acquire.co.nz
ACQUIRE reserves the right to charge a re-stocking fee to a maximum of 20% of the price that a returned product was sold at. This charge is for the purpose of recovering incurred costs due to administration and or to cover any re-stocking fees imposed on acquire by its distribution partners.
Please call us on 0800 444 774 or e-mail our Service Department at email@example.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
All products returned MUST: be 100 per cent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
Customer is responsible for shipping charges on returned items; acquire.co.nz will match your shipping method on your replacement or exchange item(s).
acquire.co.nz strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
Damaged On Arrival
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for ACQUIRE to file a damage claim. Save the goods AND the original box and packing it arrived in, notify ACQUIRE immediately to arrange for a carrier inspection and a pickup of damaged goods. If you do not notify ACQUIRE of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 0800 444 774 or your ACQUIRE account manager to arrange for carrier inspection and a pickup of damaged goods.
DEFECTIVE returns can be returned directly to ACQUIRE within 14 days from the invoice date, at ACQUIRE's discretion for: credit, replacement, exchange or repair
Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 14 days, all manufacturers' warranties apply.
NON-DEFECTIVE returns can be accepted directly by ACQUIRE within 7 days from the invoice date, at ACQUIRE's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 15 per cent restocking fee.
Software and DVD Movies
Unopened, non-defective software, games, and DVD movies can be returned to ACQUIRE, we will not accept non-defective software, games, or DVDs in any other condition. We will only replace defective software, games and DVDs returned within 14 days of the ship date. Items will be replaced with the same title only and must be returned in the original packaging with all warranty cards, manuals and any other documentation.
a) Where the goods are of a kind ordinarily acquired for personal, domestic or household use or consumption in accordance with the Consumer Guarantees Act 1993 and the Consumer Guarantees Act 1993 applies to this contract:
i) if any of the goods fail to comply with any guarantee in the Consumer Guarantees Act, ACQUIRE will repair or replace those goods;
ii) without excluding ACQUIRE's obligations under the Consumer Guarantees Act 1993, the Customer acknowledges that ACQUIRE does not provide any Express Guarantees (as defined in that Act) other than those expressly confirmed by ACQUIRE in writing;
iii) if the goods are acquired by the Customer for business purposes, the Customer agrees that the Consumer Guarantees Act 1993 does not apply;
iv) if the Customer supplies the goods in trade to a person acquiring them for business purposes, it must be a term of the Customer's contract that the Consumer Guarantees Act 1993 does not apply in respect of the goods; and
v) if the Customer supplies the goods to any person, the Customer must not give or make any undertaking assertion or representation in relation to the goods without ACQUIRE's prior approval in writing, and the Customer must give the person buying the goods such product information relating to the goods as ACQUIRE requires, and the Customer agrees to indemnify ACQUIRE against any liability or cost incurred by ACQUIRE under the Consumer Guarantees Act 1993 as a result of any breach by the Customer of these obligations.
b) The following terms apply wherever the Consumer Guarantees Act 1993 does not apply to this contract, or where the following terms are not inconsistent with the Consumer Guarantees Act 1993:
i) Defective goods or goods which do not comply with the contract may at ACQUIRE's discretion be repaired or replaced, or the price refunded.
ii) Any right which the Customer may have to reject non-conforming or defective goods will only be effective if:
1. the Customer notifies ACQUIRE in writing within fourteen days following delivery and ACQUIRE is given the opportunity to inspect the goods; and
2. the goods are returned unused, re-saleable and/or in the condition the Customer received them.
iii) ACQUIRE will not repair or replace, or refund the price of any goods for so long as the Customer is in default in relation to any amount owing.
iv) ACQUIRE accepts no liability for any claim by the Customer or any other person, including without limitation any claim relating to or arising from:
1. Any conditions, warranties, descriptions, representations, conditions as to fitness or suitability for any purpose, tolerance to any conditions, merchantability or otherwise, whether express or implied by law, trade custom or otherwise; or
2. Any representations, warranties, conditions or agreement made by any agent or representative which are not expressly confirmed by ACQUIRE in writing; or
3. Any services forming part of the supply of the goods which have been performed by any third party; and the Customer agrees to indemnify ACQUIRE against any such claim.
v) In any event, ACQUIRE liability under any claim shall not exceed the price of the goods.
c) Nothing in these terms is intended to have the effect of contracting out of the provisions of the Consumer Guarantees Act 1993 except to the extent permitted by that Act, and these terms are to be modified to the extent necessary to give effect to that intention.